StoreGoCity.com

Last Updated: July 31, 2025

1. License, Subscription, and Service Warranty Policy:

• Every license, subscription, or digital service product includes a clearly stated warranty period in its product description. That warranty period will be considered valid.
• If a license, subscription, or service faces an issue within the warranty period, the customer must contact StoreGoCity support ( storegocity@gmail.com / +8801982010120).
• For physical products, a limited-time replacement warranty will apply, as mentioned in the product description.

2. Product Delivery Policy:

• As our services are primarily digital, products are delivered via email or WhatsApp. In special cases, physical delivery may be arranged.
• Please ensure the correct email address is provided at the time of order. If a wrong email is submitted, you must contact us within the warranty period.
• Product delivery is usually instant to within 30 minutes, but in rare cases may take up to 72 hours or longer.
• You must follow our official Delivery Policy regarding all delivery-related matters.

3. Warranty Support Guidelines:

• If the issue occurs within the warranty period, StoreGoCity will provide support—such as license replacement or fixing subscription access.
• We are not obligated to offer installation support for Windows, Office, or other software. We do not support cracked software, incorrect versions, or customer device-related issues.
• Remote support will only be provided via TeamViewer or AnyDesk, and having one of these tools installed is mandatory for assistance.
• Once the warranty period has expired, StoreGoCity will no longer be responsible for providing support.
• We are not responsible for any support beyond the product’s scope of service.
• Complaints or claims that fall outside the product description or warranty will not be accepted.
• Only products that include a warranty explicitly in the listing are eligible for warranty service. Others will not receive any guarantee or warranty.

4. Suspension of Services:

• If a user violates any usage policy or misuses our services, StoreGoCity reserves the right to suspend or terminate the account at any time without prior notice.
• In such cases, no refunds will be issued.

5. Payment Policy:

• Users must comply with StoreGoCity’s official payment policies when placing orders.
• All terms regarding payments are detailed in the Payment Policy on our website.

6. Legal Use & Responsibility:

• StoreGoCity is not an official reseller of any brand. Some products are officially sourced, while others are unofficial.
• After purchasing a product, the customer must follow the product’s official usage terms and policies. StoreGoCity will not be responsible for any issues caused by policy violations.
• If a user violates product terms and attempts to hold StoreGoCity liable, we reserve the right to take appropriate legal action.

7. Right to Modify Terms:

• StoreGoCity reserves the right to modify, update, or change any term or condition at any time.
• Third-party intervention regarding our internal policies will not be accepted.

Contact Information:

StoreGoCity
Email: storegocity@gmail.com
WhatsApp: +8801982010120
Website: https://storegocity.com

By using our website, you agree to all the above terms and conditions. Any claim outside this document will not be accepted.